AVIF Images – not currently supported
Some of our advanced Cloud users have been asking us if we can add support to AVIF images. Unfortunately, the Cloud currently (Oct 21, 2023) doesn’t support AVIF images however whilst the Cloud doesn’t have an option for converting images to this format > I believe we may support serving images of this format if…
How do I view the most recent backups taken by Timeline Backups?
Timeline Backups take an automatic daily backup of all your websites and databases and store them for 30 days. If you have the Timeline Backups product you may want to view the most recent backups of your site. To do this: Log in to stackcp.com Select which package that you want to view Select the…
Are you PCI compliant?
Yes, BelieveHost – Cloud’s hosting is fully PCI (Payment Card Industry) compliant and uses ISO 27001-approved data centres so will pass PCI compliance checks.
I can’t connect via FTP, what can I do?
There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you’re using the correct hostname If you’ve not switched the nameservers to point to BelieveHost – Cloud, you’ll need to use a different hostname to connect via FTP: For Linux and Windows, you can use:…
Can I change my website’s PHP configuration?
Yes, you can. This is available via the Manage Hosting > Select Package > PHP Configuration section of our control panel. Alternatively, you can create a custom file in your webspace with your desired PHP configuration. Please note that PHP will only read a custom configuration once every 5 minutes, so it can take a…
Is ImageMagick supported?
ImageMagick – the open-source image tool – is supported. We currently run Version 6.7.2. The path to the ImageMagick binary is: /usr/bin/convert Alternatively, some scripts may require just the directory path, in which case please enter: /usr/bin IMAGEPACK PHP EXTENSION While all customers have access to the convert command line program, unfortunately the PHP extension…
Can I enable GZIP Web Server Compression?
Gzip is a great of compressing files for faster network transfers – helping them load faster, so improving site speed. It’s also a file format. We encourage the use of and enable Gzip Compression by default across all of our platforms. Compression is handled automatically by our Edge Cache systems, so no configuration is needed on your part. Note: Our…
Is Sellerdeck supported on your platform?
Yes, Sellerdeck – the ecommerce toolset – is fully supported on the BelieveHost – Cloud web hosting platform, and runs really well!
Can I view my FTP, email address, or database passwords?
We encrypt all FTP, email and database passwords so they are not visible as plain text inside your control panel. The exception is the very first FTP account: this password is visible on the right hand side when you manage your hosting. You’re able to change all passwords and changes are usually processed immediately. Please…
Should I choose a Linux or Windows hosting package?
The type of platform you should choose depends on the software you plan to use to power your website. Generally, you should choose Windows if your website is built in ASP, ASP.NET or requires an Microsoft SQL database. If your website is built in PHP, Perl, Ruby, or Python then choose Linux. WordPress, Joomla!, Drupal…