Are you PCI compliant?
Yes, BelieveHost – Cloud’s hosting is fully PCI (Payment Card Industry) compliant and uses ISO 27001-approved data centres so will pass PCI compliance checks.
I can’t connect via FTP, what can I do?
There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you’re using the correct hostname If you’ve not switched the nameservers to point to BelieveHost – Cloud, you’ll need to use a different hostname to connect via FTP: For Linux and Windows, you can use:…
Can I change my website’s PHP configuration?
Yes, you can. This is available via the Manage Hosting > Select Package > PHP Configuration section of our control panel. Alternatively, you can create a custom file in your webspace with your desired PHP configuration. Please note that PHP will only read a custom configuration once every 5 minutes, so it can take a…
Is ImageMagick supported?
ImageMagick – the open-source image tool – is supported. We currently run Version 6.7.2. The path to the ImageMagick binary is: /usr/bin/convert Alternatively, some scripts may require just the directory path, in which case please enter: /usr/bin IMAGEPACK PHP EXTENSION While all customers have access to the convert command line program, unfortunately the PHP extension…
Can I enable GZIP Web Server Compression?
Gzip is a great of compressing files for faster network transfers – helping them load faster, so improving site speed. It’s also a file format. We encourage the use of and enable Gzip Compression by default across all of our platforms. Compression is handled automatically by our Edge Cache systems, so no configuration is needed on your part. Note: Our…
Is Sellerdeck supported on your platform?
Yes, Sellerdeck – the ecommerce toolset – is fully supported on the BelieveHost – Cloud web hosting platform, and runs really well!
Can I view my FTP, email address, or database passwords?
We encrypt all FTP, email and database passwords so they are not visible as plain text inside your control panel. The exception is the very first FTP account: this password is visible on the right hand side when you manage your hosting. You’re able to change all passwords and changes are usually processed immediately. Please…
Should I choose a Linux or Windows hosting package?
The type of platform you should choose depends on the software you plan to use to power your website. Generally, you should choose Windows if your website is built in ASP, ASP.NET or requires an Microsoft SQL database. If your website is built in PHP, Perl, Ruby, or Python then choose Linux. WordPress, Joomla!, Drupal…
Can you update the version of cURL on your webservers?
Occasionally, applications in your webspace may run checks to help ensure your website is secure. As part of these checks, the application reads the version number of various pieces of software on our servers. Sometimes, these version numbers are old and hence raise warnings. One of the most common examples for cURL is “You currently…
Temporary URLs: what are they, and what are they used for?
When you create a hosting package you’re given a temporary URL. There are a few reasons why you may want to use the temporary URL. Viewing a hosting package when you have used a domain reference At BelieveHost – Cloud you can create a hosting package using a domain reference. This means that the hosting…