How do I login to webmail?
You can log in to webmail by going to our webmail URL here: stackmail.com Or you can log in through your control panel. Head to Manage Hosting. Select the package you want to access webmail for. Select the Webmail icon. You can then login to webmail using single-sign-on.
Why are the IMAP folders missing from my iPhone or iPad?
If you can successfully send email and view any new messages in your Inbox, but aren’t able to view additional subfolders, then it’s likely that you have an incorrect IMAP Path Prefix setting on the device. To correct this, take the following steps: Go to Settings > Mail > Accounts > Select your e-mail address…
How do I migrate emails?
To migrate your emails and mailboxes to BelieveHost – Cloud, you can use our in-house Email Migrations tool. This will let you migrate your IMAP mailboxes, your Gmail mailboxes and your Outlook mailboxes into BelieveHost- Cloud. To do this: Login to stackcp.com Select which package you want to migrate emails in to via Manage Hosting. Select the Email Migrations…
How do I set up email on my Android device?
Here’s how to set up a BelieveHost – Cloud email on an Android phone or tablet: Open the mail application on your Android device. Select Add New Account and enter the mailbox name and its password. Select Manual Setup and select IMAP Account. The User name will need to be the same as the mailbox name. Enter imap.stackmail.com as the IMAP Server, change the Security…
How do I set up email on my iPhone?
To set up your BelieveHost – Cloud mailbox on an Apple iPhone or iPad, you need to: Head to the Settings icon and locate the Accounts & Passwords option. Then select ‘Add Account’. Select Other from this list. Input the information requested: Name: Anything Email: example@yourdomain.com Password: Mailbox Password Description: Work, Business…etc IMAP: Incoming Mail Server Host Name: imap.stackmail.com Username: example@yourdomain.com Password:…
How do I setup my mailbox in Outlook?
We make use of ‘autodiscover’ technology so that in the majority of cases, Microsoft Outlook can set up your account for you with only an email address and a password. Automatic Setup In Outlook, choose the File tab Under ‘Account Information’, choose Add Account On the Auto Account Setup page, enter your name, email address, and password, and…
How do I stop emails going to junk?
Here are the best ways to stop emails from being put in the junk mail folder. Add an SPF Record SPF – Sender Policy Framework records help reduce the chance of your domain being spoofed in spam messages. It can also increase the deliverability of e-mail to external providers such as Gmail and Outlook. You…
I can’t connect via FTP, what can I do?
There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you’re using the correct hostname If you’ve not switched the nameservers to point to BelieveHost – Cloud, you’ll need to use a different hostname to connect via FTP: For Linux and Windows, you can use:…
Can I add SPF records for my domain name?
Sender Policy Framework (SPF) records help to reduce the chance of your domain being spoofed in spam messages. It can also increase the deliverability of e-mail to external providers such as Gmail and Outlook. We maintain an SPF record that is kept up to date with all IP addresses used to transmit e-mail from our network….
I’ve reached my mailbox quota size. What can I do?
With BelieveHost – Cloud all mailboxes have a certain limit on data storage. It’s unlikely that you should ever fill this unless you’re receiving a lot of spam, or have a lot of emails with large attachments. All the emails and attachments you have in your mailbox are stored on a server, and each mailbox…