What is SMTP?
SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of email systems use SMTP to send messages from one server to another. Messages can then be retrieved using an email client using an email download protocol such as IMAP or POP3. SMTP also delivers email from a…
What is POP3?
POP3 stands for Post Office Protocol version 3 and refers to the protocol used to receive emails to your local email client from a remote server. POP3 downloads mail from the server and often deletes on the server after it has done so. This means that depending no when your mail client checks for mail,…
What details should I use for a WordPress SMTP plugin?
The best SMTP details to use when configuring an SMTP plugin within WordPress when you’re using BelieveHost – Cloud WordPress hosting are: Outgoing mail server: smtp.stackmail.com Outgoing server port (SMTP): 587 Use the following type of encrypted connection: TLS Using these details will allow emails to be sent via SMTP from WordPress forms or allow any other SMTP-based…
What are the recommended Thunderbird Mail client settings?
There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as that helps keep messages in sync between various devices and our webmail system. This is our recommended configuration for Thunderbird mail clients. Incoming Server (“Account Settings” > “Server Settings”) Server Name: imap.stackmail.com Username: Your e-mail address Port: 993 Connection security: SSL/TLS Authentication method: ‘Normal password’…
What are my email sending limits?
Email Account Limits The following limits apply to all messages sent via authenticated SMTP. This will primarily be used for email sent via a mail client, but can also include mail sent via your website if configured to send via SMTP. We impose a limit of 8,000 messages per e-mail address per 24 hours. The following limits…
What are MX records?
MX stands for ‘mail exchanger’. It tells a ‘sending’ mail server how to find the ‘receiving’ mail server, given in order of priority, where the lower numbers are given higher priority. The MX records for BelieveHost – Cloud are ‘mx.stackmail.com’.
Should you use POP3 or IMAP?
Both IMAP and POP3 are protocols that allow you to receive emails from a remote server. Your email client uses these protocol to connect to your mailbox server. You may have your email client on your smartphone, laptop and desktop, and this is where IMAP and POP3 have different uses. Post Office Protocol version 3…
I’ve reached my mailbox quota size. What can I do?
With BelieveHost – Cloud all mailboxes have a certain limit on data storage. It’s unlikely that you should ever fill this unless you’re receiving a lot of spam, or have a lot of emails with large attachments. All the emails and attachments you have in your mailbox are stored on a server, and each mailbox…
I can’t connect via FTP, what can I do?
There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you’re using the correct hostname If you’ve not switched the nameservers to point to BelieveHost – Cloud, you’ll need to use a different hostname to connect via FTP: For Linux and Windows, you can use:…
How do I stop emails going to junk?
Here are the best ways to stop emails from being put in the junk mail folder. Add an SPF Record SPF – Sender Policy Framework records help reduce the chance of your domain being spoofed in spam messages. It can also increase the deliverability of e-mail to external providers such as Gmail and Outlook. You…