Why am I getting a cache status ‘MISS’?
Headers returning x-cdn-cache-status MISS indicate the request was served by the origin 20i server. This means that the response was not found in the cache and so was fetched from the origin server. This could result in a longer time-to-first byte and a longer total load time. On pages you want to be cached you’d expect to see x-cdn-cache-status…
Why am I seeing an Upgrade to PRO message within Web Builder?
Not to worry! When a hosting package is created it’s essentially allocated to our standard platform. We can, upon request, move your website to our Kopage Pro Server which removes the upgrade message and gives you full access to the Pro licence. If you get in touch with our Support Team they’ll be able to upgrade you…
Where can I view the nameservers of a domain?
If you manage your domain name with BelieveHost – Cloud and have access to it via stackcp.com you can view the nameservers the domain is using by following the steps below. Log in to stackcp.com Select Manage Domains and locate the domain you’d like to check, select Manage. Select the Nameservers icon to view what…
What is the IP address that my site uses for external connections?
Due to the distributed nature of our network, the IP address your site uses to make outbound connections will differ from the IP the domain resolves-to, and hence inbound traffic routes through. External connections made by shared websites will appear as from either 185.151.28.62, 185.151.28.63, 45.8.227.175 or 45.8.227.176 If you have a Scheduled Tasks/Cron Job that requires external connections, these…
What do I do if I believe a site is in breach of the Acceptable Use Policy/Terms of Service?
BelieveHost – Cloud impose a strict Acceptable Use Policy and Terms of Service which customers must adhere-to. These cover illegal activities, prohibit certain content hosted through us and includes a zero-tolerance spam policy. A BelieveHost – Cloud customer breaking these terms and conditions could have our services withdrawn from them, and potentially be reported to…
Temporary URLs: what are they, and what are they used for?
When you create a hosting package you’re given a temporary URL. There are a few reasons why you may want to use the temporary URL. Viewing a hosting package when you have used a domain reference At BelieveHost – Cloud you can create a hosting package using a domain reference. This means that the hosting…
Should I choose a Linux or Windows hosting package?
The type of platform you should choose depends on the software you plan to use to power your website. Generally, you should choose Windows if your website is built in ASP, ASP.NET or requires an Microsoft SQL database. If your website is built in PHP, Perl, Ruby, or Python then choose Linux. WordPress, Joomla!, Drupal…
Is Sellerdeck supported on your platform?
Yes, Sellerdeck – the ecommerce toolset – is fully supported on the BelieveHost – Cloud web hosting platform, and runs really well!
Is ImageMagick supported?
ImageMagick – the open-source image tool – is supported. We currently run Version 6.7.2. The path to the ImageMagick binary is: /usr/bin/convert Alternatively, some scripts may require just the directory path, in which case please enter: /usr/bin IMAGEPACK PHP EXTENSION While all customers have access to the convert command line program, unfortunately the PHP extension…
I can’t connect via FTP, what can I do?
There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you’re using the correct hostname If you’ve not switched the nameservers to point to BelieveHost – Cloud, you’ll need to use a different hostname to connect via FTP: For Linux and Windows, you can use:…