Can I install a third-party SSL certificate?
Yes: if you have an existing external or third-party SSL certificate you can install this at Your certificate provider will need to provide the following sections for us to be able to install the SSL certificate: Certificate Private Key CA Bundle / Intermediate Certificate These details will need to be entered within the SSL/TLS section within a Stackcp…
Bot verification message: To help us keep this website secure, please wait while we verify you’re not a robot! It will only take a few seconds… Loading…
Sometimes, when you try to access your website, or somebody else, in different devices, there is this message that keeps appearing in regarding to some bot verification: “To help us keep this website secure, please wait while we verify you’re not a robot! It will only take a few seconds… Loading…” If you see it…
Why do DNS changes take 24-48 hours to propagate?
Each domain has at least two nameservers assigned to it and these nameservers hold the records for the domain. If a server somewhere else in the world queries the nameservers for DNS records, it will most often take a local copy of the DNS record. This means that next time it needs to know what IP a domain resolves…
How do I upload a large file via FTP?
The maximum FTP upload/download size is 5GB, above which you’ll need to use another method to transfer larger files sizes. One way we’d recommend is to enable SSH action and then use a client like WinSCP to upload over SSH. There are no limits in this case.
How do I connect via FTP?
Connecting via FTP to your web hosting is quick and easy. Ensure you have an FTP client available. We’d recommend FileZilla. Head to Manage Hosting Select Manage On the right-hand side of the control panel, you’ll see the FTP panel. You’ll need to unlock FTP by either time or IP address You’ll see the FTP Details section that contains…
Can I view my FTP, email address, or database passwords?
We encrypt all FTP, email and database passwords so they are not visible as plain text inside your control panel. The exception is the very first FTP account: this password is visible on the right hand side when you manage your hosting. You’re able to change all passwords and changes are usually processed immediately. Please…
I can’t connect via FTP, what can I do?
There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you’re using the correct hostname If you’ve not switched the nameservers to point to believeHost – Cloud, you’ll need to use a different hostname to connect via FTP: For Linux and Windows, you can use: ftp.stackcp.com…
How can I use FTP before changing DNS?
If you wish to access the File Transfer Protocol (FTP) service before you point your DNS to BelieveHost – Cloud, you can use the hostname of our FTP service directly. For Linux and Windows, please use: ftp.stackcp.com For Managed WordPress, please use: wordpressftp.stackcp.com
What’s the maximum MySQL database size allowed?
At BelieveHost – Cloud, each MySQL database you create can store up to 1024 MB (1 GB) of data. As databases comprise of only text, this is a lot of space in real terms; to put it into perspective, a Believehost – Cloud customer’s average database size is just 10 MB. In the rare event…
What is BelieveDB?
BelieveDB is a fork of MySQL. The database structure and indexes of MariaDB are the same as MySQL. This makes MariaDB a backward compatible, drop-in replacement for MySQL. We currently run MariaDB version 10.2.29 To check the version of MariaDB: Head to Manage Hosting, then phpMyAdmin. Select the database in the left-hand panel. Select the Query tab at the top….